“Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include name, identification number and contact information.
2. WHEN WILL RAENA COLLECT PERSONAL DATA?
We will/may collect personal data about you:
When you register and/or use our Services or Application, or open an account with us;
When you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form;
When you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;
When you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;
When you use our electronic services, or interact with us via our Application or use services on our Application. This includes, without limitation, through cookies which we may deploy when you interact with our applications or Application;
When you carry out orders/transactions through our Application or Services;
When you provide us with feedback or complaints;
When you register for a contest; or
When you submit your personal data to us for any reason. The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.
When you visit, use or interact with the Application or our mobile applications, we may collect certain information by automated or passive means using a variety of technologies, which technologies may be downloaded to your device and may set or modify settings on your device. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring website (if any), and the pages you visit on our Application and mobile applications and the times of visit. We may collect, use disclose and/or process this information only for the Purposes (defined below).
3. WHAT PERSONAL DATA WILL RAENA COLLECT?
The personal data that Raena may collect includes but is not limited to:
Bank Account and payment information;
Credit/Debit Card information and payment information;
Information sent by or associated with the device(s) used to access our Services or Application;
Any other information about the User when the User signs up to use our Services or Application, as well as information related to how the user uses our Services or Application; and
Aggregate data on content the user engages with.
You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. We reserve the right at our sole discretion to require further documentation to verify the information provided by you.
If you do not want us to collect the aforementioned information/personal data, you may opt out at any time by notifying us in writing about it by sending an email at email@example.com. Further information on opting out can be found in the section below entitled “How can you opt-out, remove, request access to or modify information you have provided to us?” Note, however, that opting out of us collecting your personal data or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Services.
Your credit card details will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service you have requested. This excludes the transfer of your credit card data to our third party payment processing company. Our third party payment processing company stores all of your credit card details (we store none of your credit card data, and the same is transferred directly to their secure storage, without touching our servers).
4. COLLECTION OF OTHER DATA
As with most mobile applications, your device sends information which may include data about you that gets logged by a web server when you browse our Application. This typically includes without limitation your device’s Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), the pages you visit on our website and mobile applications and the times of visit, and sometimes a “cookie” (which can be disabled using your browser preferences) to help the site remember your last visit. If you are logged in, this information is associated with your personal account. The information is also included in anonymous statistics to allow us to understand how visitors use our site.
We may from time to time implement “cookies” or other features to allow us or third parties to collect or share information that will help us improve our Application and the Services we offer, or help us offer new services and features. “Cookies” are identifiers we transfer to your computer or device that allow us to recognize your computer or mobile device and tell us how and when the Services or Application are used or visited, by how many people and to track activity within our Application. We may link cookie information to personal data. Cookies also link to information regarding what items you have selected for purchase and pages you have viewed. This information is used to keep track of your shopping cart, for example. Cookies are also used to deliver content specific to your interest and to monitor usage of the Services.
6. HOW DO WE USE THE INFORMATION YOU PROVIDE US
We may collect, use, disclose and/or process your personal data for one or more of the following purposes:
To consider and/or process your application/transaction with us or your transactions or communications with third parties via the Services;
To manage, operate, provide and/or administer your use of and/or access to our Services and our Application, (including, without limitation, remembering your preference), as well as your relationship and user account with us;
To respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions;
To protect personal safety and the rights, property or safety of others;
For identification and/or verification;
To maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of our Services;
To deal with or facilitate customer service, carry out your instructions, deal with or respond to any enquiries given by (or purported to be given by) you or on your behalf;
To contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services, such as but not limited to communicating administrative information to you relating to our Services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;
To conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services, to improve our Services or products and/or to enhance your customer experience;
To allow for audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with Raena’s Services;
For marketing and in this regard, to send you by various modes of communication marketing and promotional information and materials relating to products and/or services (including, without limitation, products and/or services of third parties whom Raena may collaborate or tie up with) that Raena (and/or its affiliates or related corporations) may be selling, marketing or promoting, whether such products or services exist now or are created in the future. You can email to firstname.lastname@example.org to unsubscribe from receiving marketing information at any time. We may use your contact information to send newsletters from us and from our related companies to respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on Raena or on its related corporations or affiliates;
To produce statistics and research for internal and statutory reporting and/or record-keeping requirements;
To carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us;
To audit our Services or Raena’s business;
To prevent or investigate any fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us, and whether or not there is any suspicion of the aforementioned;
To store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;
To deal with and/or facilitate a business asset transaction or a potential business asset transaction, where such transaction involves Raena as a participant or involves only a related corporation or affiliate of Raena as a participant or involves Raena and/or any one or more of Raena’s related corporations or affiliates as participant(s), and there may be other third party organizations who are participants in such transaction. A “business asset transaction” refers to the purchase, sale, lease, merger, amalgamation or any other acquisition, disposal or financing of an organization or a portion of an organization or of any of the business or assets of an organization; and/or
Any other purposes which we notify you of at the time of obtaining your consent, collectively, the “Purposes”.
As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.
7. HOW DOES RAENA PROTECT CUSTOMER INFORMATION?
8. DOES RAENA DISCLOSE THE INFORMATION IT COLLECTS FROM ITS VISITORS TO OUTSIDE PARTIES?
In conducting our business, we will/may need to disclose your personal data to our third party service providers, agents and/or our affiliates or related corporations, and/or other third parties, whether sited in Indonesia or outside of Indonesia, for one or more of the above-stated Purposes. Such third party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your personal data either on our behalf or otherwise, for one or more of the above-stated Purposes. Such third parties include, without limitation: ● Our subsidiaries, affiliates and related corporations; ● Contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those which provide administrative or other services to us such as mailing houses, telecommunication companies, information technology companies and data centers; ● A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Raena’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by Raena about our users is among the assets transferred; or to a counterparty in a business asset transaction that Raena or any of its affiliates or related corporations is involved in; and ● Third parties to whom disclosure by us is for one or more of the Purposes and such third parties would in turn be collecting and processing your personal data for one or more of the Purposes
This may require, among other things, share statistical and demographic information about our Users and their use of the Services with suppliers of advertisements and programming. This would not include anything that could be used to identify you specifically or to discover individual information about you.
For the avoidance of doubt, in the event that Privacy Laws or other applicable laws permit an organization such as us to collect, use or disclose your personal data without your consent, such permission granted by the laws shall continue to apply. 8.4. Third parties may unlawfully intercept or access personal data transmitted to or contained on the Application, technologies may malfunction or not work as anticipated, or someone might access, abuse or misuse information through no fault of ours. We will nevertheless deploy reasonable security arrangements to protect your personal data as required by the Privacy Laws; however there can inevitably be no guarantee of absolute security such as but not limited to when unauthorized disclosure arises from malicious and sophisticated hacking by malcontents through no fault of ours.
9. INFORMATION ON CHILDREN
The Services are not intended for children under the age of 10. We do not knowingly collect or maintain any personal data or non-personally-identifiable information from anyone under the age of 10 nor is any part of our Application or other Services directed to children under the age of 10. We will close any accounts used exclusively by such children and will remove and/or delete any personal data we believe was submitted by any child under the age of 10.
10. INFORMATION COLLECTED BY THIRD PARTIES
We, and third parties, may from time to time make software applications download available for your use via the Application or through the Services. These applications may separately access, and allow a third party to view, your identifiable information, such as your name, your user ID, your device IP Address or other information such as any cookies that you may previously have installed or that were installed for you by a third party software application or website. Additionally, these applications may ask you to provide additional information directly to third parties. Third party products or services provided through these applications are not owned or controlled by Raena. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.
11. DISCLAIMER REGARDING SECURITY AND THIRD PARTY SITES
WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. We do implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the personal data confidential. When you place orders or access your personal data, we offer the use of a secure server. All personal data or sensitive information you supply is encrypted into our databases to be only accessed as stated above.
In an attempt to provide you with increased value, we may choose various third party websites to link to, and frame within, the Application. We may also participate in co-branding and other relationships to offer e-commerce and other services and features to our visitors. These linked sites have separate and independent privacy policies as well as security arrangements. Even if the third party is affiliated with us, we have no control over these linked sites, each of which has separate privacy and data collection practices independent of us. Data collected by our co-brand partners or third party websites (even if offered on or through our Application) may not be received by us.
We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our Application and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).
12. HOW CAN YOU WITHDRAW CONSENT, REQUEST ACCESS TO OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?
You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or under our control by sending us an email email@example.com. However, your withdrawal of consent may mean that we will not be able to continue providing the Services to you and we may need to terminate your existing relationship and/or the contract you have with us.
Requesting Access to, or Correction of, Personal Data
If you have an account with us, you may personally access and/or correct your personal data currently in our possession or control through the Account Settings page on the Application. If you do not have an account with us, you may request to access and/or correct your personal data currently in our possession or control by submitting a written request to us. We will need enough information from you in order to ascertain your identity as well as the nature of your request so as to be able to deal with your request. Hence, please send us an email at firstname.lastname@example.org
We may charge you a reasonable fee for the handling and processing of your requests to access your personal data. If we so choose to charge, we will provide you with a written estimate of the fee we will be charging. Please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee.
We reserve the right to refuse to correct your personal data in accordance with the provisions as set out in Privacy Laws, where they require and/or entitle an organization to refuse to correct personal data in stated circumstances.
13. QUESTIONS, CONCERNS OR COMPLAINTS?
CONTACT US 13.1. If you have any questions or concerns about our privacy practices we welcome you to contact us at email@example.com
Last modified: January 2021
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