Please read these terms and conditions (“Terms and Conditions”) carefully before availing the Services (defined below) or accessing, browsing or using the Platform (“defined below”).
We provide the following services to the following Users (“Services”):
Services for Suppliers
If the User is a supplier / manufacturer (“Supplier”) of beauty products (“Products”), Raena provides a Platform that enables the Supplier to connect with Resellers (defined below) in Indonesia, by putting its Products on the Platform. Once the Supplier has agreed to sell its Products on Raena’s Platform, Raena will manage its listing on multiple platforms, order collection, payments, warehousing and fulfillment, which can be through Raena’s various business partners. In addition to these Terms and Conditions, the relationship between the Supplier and the Company and all rights, obligations and liabilities associated thereto shall be governed under an independent distribution agreement (“Distributor Agreement”). If there is a conflict between these Terms and Conditions and the terms of Distributor Agreement, the terms of the Distributor Agreement shall supersede these Terms and Conditions, to the extent of such conflict.
Services for Resellers
If the User is a reseller or an entrepreneur who resells the Products (“Reseller”), Raena Platforms provides access to local and international brands of the Products and Stock Keeping Unit Products which the Reseller can sell to end users/ customers after purchasing it from Raena. Raena also provides support to the Reseller which includes drop-shipping services with no capital requirement, free shipping through Indonesia and free business training. In addition to these Terms and Conditions, the relationship between the Reseller and the Company and all rights, obligations and liabilities associated thereto shall be governed under an independent agreement (“Reseller Agreement”). If there is a conflict between these Terms and Conditions and the terms of Reseller Agreement, the terms of the Reseller Agreement shall supersede these Terms and Conditions, to the extent of such conflict.
EARNING SPARK POINTS
Any Registered User who is eligible under Clause 2 (Eligibility) herein, can earn Spark Points through the following mechanism:
purchasing products of brands which offer Spark points (“Partner Brands”) on purchase of their products through the Mobile App; or
participating in various tasks, challenges and gamification features like “Leaderboard”, “Daily Check-in”, “Scratch Cards”, etc. available on the Mobile App.
The number of Spark Points to be earned on the products will vary by products and Partner Brands.
The Spark Points will be credited to the User Account, once the User has earned the Spark Points in accordance with Clause 1.
The Spark Points will lapse if it has been earned in accordance with 3.1(a) and the product is either returned or there is non-realization of payment for such product by the Company.
REDEEMING SPARK POINTS
Each Spark Point which is credited to the Registered Users in accordance with Clause 3 (Earning Spark Points) can be redeemed in the following manner which shall be subject to the offers by the Partner Brands (“Partner Brand Offering”) and terms and conditions of the Partner Brand Offering:
the Spark Points can be redeemed in form of discounts while purchasing the products of the Partner Brands; or
the Spark Points can be redeemed in form of physical gifts (“Gifts”) such as gift voucher, mobiles, etc.
If the Spark Points are redeemed in accordance with Clause 4.1(i) of this Spark Points T&C, then the Spark Points cannot be redeem than the total amount of Your purchase and the rate of discount shall be decided by the Partner Brand which shall be final.
If the Spark Points are redeemed for Gifts in accordance with Clause 4.1(ii) of this Spark Points T&C, then the Gifts cannot be exchanged and You cannot claim a refund for such Gift.
By redeeming the Spark Points, the Registered User also accepts the terms and conditions associated with the Partner Brand Offering.
The Company shall not be responsible for any after sales services including but not limited to warranty, guarantee, delivery, repairs, maintenance, replacement with the respect to the Gifts provided under the Spark T&C to the Registered Users.
VALIDITY OF SPARK POINTS
Spark Points can only be earned for those products for which there is a Partner Brand Offering by the Brand of such product.
The validity of the Spark Points shall be subject to the terms and conditions of the Partner Brand Offering.
USER REPRESENTATION AND WARRENTIES
By accessing, browsing or using the Platform or availing Our Services, You represent and warrant that:
You are at least 18 (Eighteen) years of age or of such age as required under laws and regulations applicable to You in respect of the Platform, to enter into an agreement or contract.
You are competent and eligible to enter into a legally binding agreement and be bound by these Terms and Conditions.
You shall provide true and correct information to Us in a timely manner as and when required for Us to provide You the Services.
You shall only access, browse or use the Platform or avail the Services for lawful purposes and shall solely be responsible for the knowledge of and adherence to all or any laws, rules and regulations pertaining to Your access, browsing or use of the Platform or availing of the Services.
If You avail the Services on behalf of an organization, You agree to that these Terms and Conditions on behalf of such organization and You represent that You have the authority do all the acts necessary relevant to the use of the Platform on behalf of Your organization.
USER ACCOUNT REGISTRATION
For availing Our Services:
You must register on the Platform and open Your account (“Account”) on the Platform.
You undertake that all the information You provide to Us on accessing and/or using our Services is and shall remain true, accurate and complete at all times.
You are responsible for maintaining the confidentiality of Your login credentials and are fully responsible for all activities that occur through your Account. Should You login to the Platform using such login credentials, it shall be deemed that Your Account has been accessed by You or any third-party to whom You have granted access to the Account.
You agree to immediately notify us if You suspect or become aware of any unauthorized use of Your Account or any unauthorized access to the password for any Account. We shall have no responsibility or obligations for any actions executed through Your Account if You do not notify us of the unauthorized access or use of Your Account. You further agree not to use the Account or log in with the username and password of another User of the Platform unless: (a) You are expressly authorized to use this Account; or (b) such use would violate these Term and Conditions.
GRANT OF LICENSE
The Company grants You a revocable, non-exclusive, non-transferable limited license to access the Services subject to these Terms and Conditions. You agree to use the Service as intended under these Terms and Conditions and the Distribution Agreement / Reseller Agreement (as applicable). No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Company or its licensors, except for the licenses and rights expressly granted in these Terms and Conditions. The Platform and the intellectual property rights vested therein is owned by the Company.
In consideration of the Services provided on the Platform, the Company:
in accordance with the Distribution Agreement, shall make payments or facilitate / enable to the Suppliers, for on and behalf of the Resellers, as considerations for the Products supplied for the reselling / distribution through the Platform;
in accordance with the Reseller Agreement, shall receive fees / commission from the Resellers / Beautypreneur.
You agree that Raena is only a facilitator and act as a liaison between the Supplier and the Reseller / Beautypreneur and is not and cannot be a party to or control in any manner any transactions on the Platform. Accordingly, the contract of sale of Products on the Platform shall be a strictly bipartite contract between the Supplier and the Reseller / Beautypreneur on the Platform.
If You are a Reseller / Beautypreneur, then subject to the terms of the Reseller Agreement, You shall not directly or indirectly attempt to circumvent or bypass these Terms and Conditions, to avoid the payment of fees / commission or enter into transaction directly with the Supplier.
If You are a Supplier, then subject to the terms of the Distributor Agreement, You shall not directly communicate with the Reseller or Beautypreneur.
USE OF SERVICE
Subject to the Distribution Agreement / Reseller Agreement (as applicable), You agree that:
You shall not use the Services for any purpose that is prohibited by the Terms and Conditions, Distribution Agreement / Reseller Agreement (as applicable), or in violation of any applicable laws;
You shall not perform any act that would (a) infringes on any intellectual property or other right of any other person or entity; (b) is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortuous, obscene, offensive, or profane; or (c) impersonates any person or entity. The Company reserves the right to disable any Account from the Platform at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities; or if Company is concerned that You may have violated the Terms and Conditions), or for no reason at all with or without notice to the User/Users.
You agree to immediately notify Us of any unauthorised use, or suspected unauthorized use of Your Account, or any other breach of security, in relation to Your personal information on the Platform.
THIRD PARTY PLATFORMS
You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to our Platform and the Services including all information, data, software, made available by Us on the Platform and via our Services ) is owned by or licensed to Us.
You acknowledge and agree that other than license granted to You by these Terms and Conditions, You shall have no ownership or property interest in any of Our Services, including without limitation Your Account. You must not copy, distribute, make available to the public or create any derivative work from Our Services or any part of Our Services.
You agree to indemnify, defend, and hold Raena, its directors, associates, group, employees and representatives harmless from and against any and all losses including reasonable attorney’s fees and expenses, of third parties relating to or arising out of:
fraud or dishonesty relating to any transaction by You; or
misrepresentation/fraud/negligence with respect to data and information provided by You; or
Raena will have the right to participate in any defence by You of a third-party claim related to Your access / use of the Platform or Your account, with counsel of the Company’s choice at its expense.
Raena also reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by You, in which event You will assist and cooperate with Us in asserting any available defenses.
The terms of this provision of Terms and Conditions will survive any termination or cancellation of this Terms and Conditions or Your access, use of the Platform, You Account or availing of Services . You must receive the Company’s prior written consent regarding any related settlement in any claim against the Company or its affiliates.
LIMITATION OF LIABILITY
Raena is not an intermediary, advisor, agent or third party to the Users with regard to either a Supplier or Reseller / Beautypreneur, and Raena shall take no responsibility for the quality or adequacy of any Products, user disputes placed on the Platform by the Users. The Company is not an intermediary, advisor, agent or third party to the Registered Users with regard to Spark Points and their redemption and the Partner Brands and the Company shall take no responsibility for the quality or adequacy of any Gift, products, Registered User disputes placed on the Company’s platform including but not limited to Spark Points.
To the fullest extent permitted by law, in no event shall Raena and its affiliates be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the services (i) for any lost profits, data loss, loss of goodwill or opportunity, or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever, (ii) for Your reliance on the services or Spark points and their (iii) for any matter beyond its or their reasonable control, even if Company has been advised of the possibility of any of the aforementioned damages.
This Agreement shall be governed by the laws of Indonesia and the Parties hereto agree to submit to the exclusive jurisdiction of the Indonesian courts.
Subject to the Distribution Agreement / Reseller Agreement (as applicable):
We have the right to temporarily suspend access to the whole or any part of the Services for any reason whatsoever (including but not limited to technical/operational reasons) and shall be under no liability to You in such an event.
We may terminate Your usage of the Platform at any time for any reason, including breach of the Terms and Conditions or the Distribution Agreement / Reseller Agreement (as applicable). We have the right (but not the obligation) to refuse to grant access to Platform. Except for the rights and license granted in these terms, We reserve all other rights and grant no other rights or licenses, implied or otherwise.
Notwithstanding anything under T&C, the Company reserves the right to suspend and/or terminate Spark Points credited to You, if the Company determines in its sole discretion that you have violated these T&C, or Your Account is unauthorized, deceptive, fraudulent or otherwise unlawful.
In the event, Your Spark Points or Your Account is terminated by the Company in accordance with these T&C then all the Spark Points credited to Your Account shall be void cannot be redeemed.
Once the Account is temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Platform under the same Account, a different Account or re-register under a new Account. On termination of an Account due to the reasons mentioned herein, such User shall no longer have access to data, messages and other material kept on the Platform by such User. All provisions of these Terms and Conditions which by their nature should survive termination, shall survive termination, including, without limitation, warranty disclaimers, indemnity and limitations of liability.
If any term of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then these Terms and Conditions will remain in full force and effect as if such invalid or unenforceable term had never been included.
Unless otherwise provided under these Terms and Conditions or Distribution Agreement / Reseller Agreement, You shall not assign any of its rights and obligations provided under these Terms and Conditions or Distribution Agreement / Reseller Agreement without the prior written consent of the other party.
The Company’s failure to enforce any right or provisions of these Terms and Conditions shall not be considered as waived by the Company.
Mulai dan kembangkan bisnis kecantikan dengan Raena.