Please read these terms and conditions (“Terms and Conditions”) carefully before availing the Services (defined below) or accessing, browsing or using the Platform (“defined below”).
We provide the following services to the following Users (“Services”):
Services for Suppliers
If the User is a supplier / manufacturer (“Supplier”) of beauty products (“Products”), Raena provides a Platform that enables the Supplier to connect with Resellers (defined below) in Indonesia, by putting its Products on the Platform. Once the Supplier has agreed to sell its Products on Raena’s Platform, Raena will manage its listing on multiple platforms, order collection, payments, warehousing and fulfillment, which can be through Raena’s various business partners. In addition to these Terms and Conditions, the relationship between the Supplier and the Company and all rights, obligations and liabilities associated thereto shall be governed under an independent distribution agreement (“Distributor Agreement”). If there is a conflict between these Terms and Conditions and the terms of Distributor Agreement, the terms of the Distributor Agreement shall supersede these Terms and Conditions, to the extent of such conflict.
Services for Resellers
If the User is a reseller or an entrepreneur who resells the Products (“Reseller”), Raena Platforms provides access to local and international brands of the Products and Stock Keeping Unit Products which the Reseller can sell to end users/ customers after purchasing it from Raena. Raena also provides support to the Reseller which includes drop-shipping services with no capital requirement, free shipping through Indonesia and free business training. In addition to these Terms and Conditions, the relationship between the Reseller and the Company and all rights, obligations and liabilities associated thereto shall be governed under an independent agreement (“Reseller Agreement”). If there is a conflict between these Terms and Conditions and the terms of Reseller Agreement, the terms of the Reseller Agreement shall supersede these Terms and Conditions, to the extent of such conflict.
EARNING SPARK POINTS
Any Registered User who is eligible under Clause 2 (Eligibility) herein, can earn Spark Points through the following mechanism:
purchasing products of brands which offer Spark points (“Partner Brands”) on purchase of their products through the Mobile App; or
participating in various tasks, challenges and gamification features like “Leaderboard”, “Daily Check-in”, “Scratch Cards”, etc. available on the Mobile App.
The number of Spark Points to be earned on the products will vary by products and Partner Brands.
The Spark Points will be credited to the User Account, once the User has earned the Spark Points in accordance with Clause 1.
The Spark Points will lapse if it has been earned in accordance with 3.1(a) and the product is either returned or there is non-realization of payment for such product by the Company.
REDEEMING SPARK POINTS
Each Spark Point which is credited to the Registered Users in accordance with Clause 3 (Earning Spark Points) can be redeemed in the following manner which shall be subject to the offers by the Partner Brands (“Partner Brand Offering”) and terms and conditions of the Partner Br